This policy explains how to cancel an order, return a product and get a refund for MapPal smart NFC stickers and tags bought from mappal.co.uk. It is provided by MapPal Ltd (company number 15429916), Office Gold Building 3 Chiswick Park, 566 Chiswick High Road, London, W4 5YA ("MapPal", "we", "us").
MapPal stickers are adhesive, single-application products linked to your MapPal account. Once a sticker has been peeled, applied, written on or exposed to the elements, it cannot be resold or reused. For that reason, returns are accepted only on the strict conditions set out below.
At a Glance
| Personal stickers | Business packs | |
|---|---|---|
| Change of mind | Within 14 days of delivery, unused and unopened only | Not accepted |
| Order cancellation | Any time before dispatch | Within 7 days of ordering; reduced refund once printing has started |
| Return postage | Paid by you | Not applicable |
| Faulty items | Report within 30 days of delivery; we pay return postage | |
1.Personal Stickers (Gadget Tag, Vehicle Sticker, Home Sticker)
Cancelling Before Dispatch
You may cancel an order at any time before it is dispatched by emailing support@mappal.co.uk with your order number. We will refund the full amount you paid, including delivery.
14-Day Returns
If you change your mind after delivery, you have 14 days from the day you receive your order to tell us you wish to return it. You must then send the items back within 14 days of telling us.
To be accepted for a full refund, a returned item must be:
- unused, with the adhesive backing intact and never applied to any surface;
- in its original packaging, with all inserts included;
- free from writing, scratches, stains, fading, tarnishing or other marks;
- not activated, registered or linked to a MapPal account.
Used, Applied or Tarnished Items
You may handle a product only as far as needed to check it, as you would in a shop. We cannot replace or refund stickers that have been peeled, applied, removed, bent, written on, tarnished or otherwise damaged after delivery. Where an item comes back in this condition, we will reduce your refund to reflect the loss in its value, up to the full price of the item. In practice, an applied or tarnished sticker has no resale value and will not be refunded.
Return Postage
Returns are not free. You are responsible for the cost and risk of sending items back to us. We recommend a tracked and insured service, as we cannot refund items that do not reach us. We do not provide prepaid return labels for change-of-mind returns.
Delivery Charges
If you return your whole order, we will refund the standard UK delivery charge you originally paid. If you return only part of an order, delivery charges are not refunded.
2.Business Packs
Business Starter, Brand Growth and other business packs are sold to businesses only and are printed and prepared to order. The consumer cancellation rights described in Section 1 do not apply to business purchases.
7-Day Order Cancellation
You may cancel a business order within 7 days of placing it by emailing support@mappal.co.uk with your order number.
- Before printing has started: we will refund the full amount paid.
- After printing has started: a full refund is not available. We will deduct the costs already incurred, including artwork preparation, printing, materials and any account set-up, and refund the balance, if any.
After 7 days from the order date, business orders cannot be cancelled.
No Change-of-Mind Returns
Because business packs are branded and produced for you, we do not accept returns or give refunds once they have been delivered, except for faulty items as described in Section 3.
Artwork and Details You Supply
You are responsible for checking and approving your artwork, logos, text and contact details before printing. Errors in content you supplied or approved are not a fault and will not be reprinted or refunded.
3.Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged in transit, misprinted by us, or is not what you ordered, please email support@mappal.co.uk within 30 days of delivery with your order number, a description of the problem and clear photos.
- Once we confirm the fault, we will offer a replacement or a full refund for the affected items.
- We will cover the return postage for confirmed faulty items, either with a prepaid label or by reimbursing your reasonable postage cost.
- Please do not apply or use an item you believe is faulty, as this may prevent us from assessing it.
The following are not faults:
- damage caused by application, removal or reapplication of a sticker;
- normal wear and tear, fading or tarnishing from use, weather or cleaning;
- application to unsuitable surfaces, such as metal, which can block NFC signals;
- accidental damage, misuse or modification.
4.How to Request a Return or Cancellation
- Email support@mappal.co.uk with your order number, the items concerned and the reason. Include photos for faulty or damaged items.
- We will reply with a return authorisation and the address to send items to. Items sent without authorisation may not be accepted.
- Pack the items securely and send them using a tracked service, keeping your proof of postage.
5.Refunds
- We inspect every returned item before approving a refund.
- Approved refunds are made to your original payment method within 14 days of us receiving the items back, or of you providing proof of return, whichever is sooner.
- For orders cancelled before dispatch, refunds are made within 14 days of your cancellation.
- We do not offer refunds as store credit or cash.
6.Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Questions about an order? Contact us at support@mappal.co.uk. Please also see our Terms of Service and Pricing.